May 21st, 2020
As many Safer at Home orders are being changed and lifted, we would like to update you on how the clinic will be proceeding.
We will continue to operate with curbside service for the foreseeable future in order to operate as safe as possible for our clients and staff.
Our employees will be wearing face coverings while interacting with our clients. It is not mandatory, but appreciated if our clients would also wear a face covering during interactions.
Please proactively communicate with our staff while making an appointment if you have been sick or exposed to a positive covid case. If you are experiencing symptoms of illness, please have another individual bring your pet in for you.
Please know that while your pet is in the building, we are maintaining strict infection control policies as recommended by the CDC.
We are now accepting all appointment types via curbside. Please do not enter the building when you arrive for appointments or if you are picking up a food or medication. Please call us at (920) 822-8211 when you are in the parking lot. Thank you.
March 24th, 2020
With the Governor's new orders, we will remain open as we are classified as an essential business. We are still operating with curbside service. Appointments that should be scheduled during this time include: *sick pets ( vomiting, diarrhea, limping, ears, skin issues, etc). *Rabies vaccination: Of the core vaccines that may be on your reminder card, most of them can be delayed but if rabies is on the list, that vaccine is required by law and should be kept current. *Puppy and kitten vaccines: should still get their base vaccines done in order to be protected. *1 month booster vaccines: should be done so that the series does not need to be restarted due to a time lapse *necessary surgical procedures such as dentals causing pain, and other procedures that would be detrimental to postpone.
These types of appointments should be postponed if possible: * elective surgeries that pose no health risk if postponed. * nail trims
If you have a current estimate and question whether a procedure should be done or postponed, please call us to discuss.
We are still scheduling out futuristically, when you receive reminders, please call to forward book and save your appointment slot.
This is a difficult situation for all of us, we appreciate your continued understanding and patience with these scheduling changes.
March 23rd, 2020We are receiving many calls today inquiring about whether we are open and will remain open. As of now we are open, unfortunately we do not have any more information than anyone else does at this time. We will keep you updated as we receive more information and about any changes that occur. We ask that you please refrain from calling in about these inquiries as we have limited phone lines available and do need them open to operate via curbside service. Thank you all again for your patience and understanding.
March 20th, 2020Wondering about your pets? Here is what the CDC has shared about pets and COVID-19:
March 19th, 2020
***Please Read** Curbside only appointments effective 3/20/20***
Due to the current COVID-19 health crisis, we will be following recommendations from the CDC and AVMA (American Veterinary Medical Association) and begin providing curbside service in order to decrease the number of people inside the clinic, thus decreasing risks to our staff and clients.
When you arrive for your scheduled appointment, please call us at 920-822-8211 and we will walk you through the process.
The process will look like this: 1. Call to let us know you have arrived. 2. Your call will be transferred to a Technician who will ask you questions to obtain information about your pet's health. The Technician will then meet you at the entrance and bring your pet inside. Please return to your vehicle at this time. 3.The Veterinarian will call you from a blocked number and have you on speaker phone while your pet's exam in being performed. All questions and concerns can be addressed at this time. There will be a wait while applicable testing is performed and prescriptions are prepared. 4. A Receptionist will call you back to go over your invoice, process your payment over the phone, and return your pet to you.
* All dogs must be on a leash and all cats in a carrier- we can provide one for temporary use if needed.
* Please be sure you, or whomever you have bring your pet in, is in good health. If necessary we can reschedule your appointment.
We greatly appreciate your patience and understanding as we continue to adapt our processes in order to still serve you!
March 17th, 2020
We are open! Our goal is to remain open, with precautions in place, to continue providing quality care for our patients. We are doing our best to adapt to the ever-changing guidelines and restrictions.
We continue to have strong cleaning standards in place and have increased our disinfecting procedures to help reduce the chances of transmitting infectious diseases and illnesses.
We want to assure you that the safety and well-being of our clients, pets, and team members remains our highest priority. If you are ill, have symptoms, or have been in contact with someone who is symptomatic, please call us to reschedule your pet's appointment at 920-822-8211.
To limit potential exposure, we ask that only one person be present during the appointment, please leave other family members at home. We ask for your cooperation and patience as we strive to provide the same level of quality care during this difficult time.